Guests using the service will agree to Terms and Conditions by tapping “Accept and Log In / Register” on the Login page.

  1. Prices are based on a per-person charge.
  2. Guests are advised that for technical, operational, and other reasons beyond our control – any activity, attraction, or show may be closed or otherwise unavailable at any time without notice.
  3. All service levels, and One-Shot products are subject to availability and may be withdrawn from sale at any time without notice.
  4. Reserve & Ride is valid for selected attractions at the Resort and is subject to change at any time without notice.
  5. No full refunds or partial refunds will be given on any Reserve & Ride purchase on or after completion of the first-booked reservation. Once validated, One-Shot products will not be refunded.
  6. Children under 90cm in height are not required to pay for Reserve & Ride and may accompany paying Reserve & Ride users on reserved attractions – height, weight, and age restrictions permitting.
  7. Children under the age of 14 must be accompanied by an adult over the age of 16 to use the Reserve & Ride service.
  8. At selected attractions, parties may have to split up on carriages that are not suitable for the number in their group.
  9. Age, height, health, and weight restrictions apply on most attractions.
  10. Due to unforeseen circumstances, there will be occasions where Reserve & Ride users may be required to wait past their allotted timeslot. Guests will not be entitled to full or partial refunds on these occasions.
  11. Chessington World of Adventures Resort operates a Ride Access Pass system for guests with disabilities. This may result in Ride Access Pass guests taking loading priority over other guests on some attractions.
  12. Guests found to be misusing a Reserve & Ride session in any way or attempting to contradict any of the terms and conditions will have their session revoked and will not be refunded.
  13. Misuse of Reserve & Ride is identified, but not limited to; making a reservation, screenshotting the QR code, cancelling the reservation and attempting to use the screenshot at another point during the day.
  14. Any violent, aggressive, threatening, abusive, discriminatory, or insulting words or behaviour(s) towards members of staff in relation to the Reserve & Ride service is not permitted. If any guest is in breach of these rules or is a member of a group doing so, then such group of individuals may also, at Chessington World of Adventures Resort’s discretion, have their Reserve & Ride session revoked and/or escorted from the Resort without any right to a refund.
  15. Reserve & Ride cannot be used for parking, restaurants, educational workshops, or any other additionally charged activities.
  16. Reserve & Ride operates a pricing structure, trading calendar and discount options. Prices may vary based on time of purchase and provider. Chessington World of Adventures Resort reserves the right to change these without notice.
  17. In the event the original booking date for Reserve & Ride is changed at the guest’s request, Chessington World of Adventures Resort reserves the right not to offer any partial refunds to reflect any difference in pricing on the chosen date in comparison to the original booking date.

USAGE RULES

  1. You shall be authorised to use Reserve & Ride (“SERVICE”) only for personal and specifically non-commercial use.
  2. There are no refunds or compensation given due to inclement weather, attraction availability, or park operating hours.
  3. The SERVICE will only work in the park you are visiting and on the day of validity. The SERVICE will expire prior to the following day and a new purchase will need to be made for future dates.
  4. The SERVICE will only wait for one attraction at a time. If you would like to reserve another attraction, you will be required to cancel your current reservation first.
  5. You must not enter the Reserve & Ride entrance prior to your reservation time. Your reservation will not be honoured until the QR code has appeared. Your reservation must be validated by an attendant prior to boarding the attraction.